As soon as we receive your file(s), we will begin work on your order. Your customer service representative will contact you via email with instructions on proofing and approving your print order. 

Select your files

Click the Browse button to locate your file. Select your file and then click the Open button. The file will automatically appear in the My files section. (If you need to, you can click view to see your files.)

Upload your file

Click the upload button and wait for the upload to process. This could take several minutes depending on the file size. Please do not navigate away from the page during the upload. After all files are uploaded click submit and continue to finish the ordering process.

If I selected The Upload files later Button where do i go to upload files? In the header next to My Account, click upload files, sign into your account and you are taken to a list of jobs.  Locate the job number your file is associated with and click on it and you will be taken to the upload files page. Follow The steps one and two above.

What If I need to upload a different file?  You can upload files to your jobs up until you have been sent a proof for your approval.  Please alert your CSR that you have submitted a new file. To change job files, In the header next to My Account, click upload files, sign into your account and you are taken to a list of jobs.  Locate the job number your file is associated with and click on it and you will be taken to the upload files page and the file you previously uploaded will be visable. Follow The steps one and two above to upload a new file.

Can I send you a PDF file? Yes, we accept PDF files. Be sure the PDF contains bleeds, if necessary, and that it has not been downsampled.

How do I send my files without having missing fonts and other components? If you are sending files created in the following applications, you may want to go through the corresponding steps:

 

Pagemaker

1. Go to top menu bar under "Utilities"

2. Scroll down to "Plug Ins"

3. Scroll down to "Save For Service Provider"

4. Follow prompts until you have a completed folder with all elements intact

 

Illustrator

1. Change all fonts to outlines

2. Embed all images used from your links palette

3. Save as a PDF by choosing PDFX 3 from choices given

 

InDesign

1. Change all fonts to outlines

2. Embed all images used from your links palette

3. Go to top menu bar under "File"

4. Scroll down to "Adobe PDF Presets"

5. Choose PDFX 3 from choices given

6. Or scroll down to "Package" and follow prompts until you have a completed folder with all elements intact

 

QuarkXpress

1. Go to top menu bar under "File"

2. Scroll down to "Collect For Output"

3. Follow prompts until you have a completed folder with all elements intact

 

Freehand

1. Change all fonts to outlines

2. Go to top menu bar under "File"

3. Scroll down to "Collect For Output"

4. Follow prompts until you have a completed folder with all elements intact

 

Photoshop

1. Make sure your image size is set at 300dpi (Especially if Text is involved)

2. Save your file

 

Publisher

1. Go to top menu bar under "File"

2. Scroll down to "Pack N Go"

3. Scroll down to "Commercial Printer"

4. Follow prompts until you have a competed folder with all elements intact

 

CorelDraw

1. Convert all fonts to curves

2. Go to top menu bar under "File"

3. Scroll down to "Prepare For Service Bureau"

4. Follow prompts until you have a competed folder with all elements intact

 

PowerPoint

1. Go to top left to the "Office Button"

2. Scroll down to "Publish", then to "Package To CD"

3. Follow prompts until you have a competed folder with all elements intact

 

What files do you accept?

For best results please provide high resolution 300dpi PDF documents with 3mm bleed.


Do you accept Microsoft Word documents?

No we do not accept MS Word documents for printing, for artwork please contact our design team on 01373 458504.


How do I send my files without having missing fonts and other components?

Please ensure fonts are embedded or outlined within your artwork.


What file format do you accept?

We accept TIFF, PDF, JPEG, PSD and EPS file types.


What should I know about image file formats?

TIFF, EPS or JPG files with maximum quality format are usable. Any other file types used (such as GIF, PING, CDX, etc.) may result in unfavorable print quality.

What should I know about image resolution?

Image resolution should be set at 300 dpi. Enlarging an image will lower the resolution while reducing an image will increase the resolution.

Enlarging an image in a layout program is not recommended. Images less than 300 dpi could reproduce poorly looking fuzzy or pixilated.

Images from the Internet are not recommended, as most images are only 72 dpi.

An unfavorable image cannot be resaved as a different type of file. For example, you cannot place a gif file in Photoshop and resave it as an EPS file, this does not change the compatibility of the file.

Can I use images from the Internet?

Files off the Internet do not provide a good quality image for printing. Images from the Internet or web sites are generally 72 dpi and are in a GIF or JPEG format. Color and resolution are removed from these images to allow for rapid transfer on the Internet. These images will appear fuzzy and dull when printed commercially.  We recommend at least 300 dpi.

What is Bleed?

One important printing term to know is bleed. Bleed refers to an extra 3mm of image that extends beyond the trim area of your printing piece. The project is printed on an oversized sheet that is cut down to size with the appearance that the image "bleeds" off the edge of the paper.

What is your safe area?

Cutting of your printing piece is done in large stacks of paper and may vary from the top and the bottom of the stack. The safe area or inner margin in which to keep all important elements within to prevent them from trimming off, should be at least 2mm inside the edge of the final trim size.

What is fold?

A folded mock-up layout includes fold line indicators to assist you in the correct panel layout, page direction, and size for multi-page documents. Folding a sheet of paper once produces 4 pages, and each additional fold doubles the number of pages.

What is trim?

Trim marks indicate where to trim the printed sheet or where the edge of the paper is.

Trim size?

The final size of the document after the last trim is made.

Can I create a catalog in Illustrator or Photoshop?

Absolutely. Each page of the catalog would need to be a separate file. Please be sure to name each file with the page number so that we know the correct print order.




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